Refund & Returns Policy

Applies to purchases made on guccisneakerssale.com and delivered within the United States.

Last updated:

Overview

We want you to love your sneakers. If something isn’t right, eligible items may be returned for a refund or exchange. Please review the guidelines below and initiate your return within the stated timeframe.

Tip: To keep sneakers return‑ready, try them on indoors on a clean surface and avoid removing any hangtags until you’re sure.

Return Window

  • Returns are accepted within 14 calendar days of the delivery date shown by the carrier.
  • Items must be handed to the carrier or scanned at the drop-off point before the window expires.

Item Eligibility

To be eligible for a return, items must meet all of the following:

  • Unworn, unused, and in original condition with all tags attached.
  • In the original branded shoebox and protective packaging (dust bags, inserts, authenticity cards, spare laces if included).
  • No creasing, scuffs, wear on outsoles, or odors.
  • Returns must include the order number or packing slip.

Items showing signs of wear or missing packaging may be refused or subject to a partial refund as outlined under Return Shipping & Fees.

How to Start a Return

  1. Email [email protected] with your order number, the item(s) you’d like to return, and the reason.
  2. Our team will reply within 1 business day with an RMA number and a prepaid label, or return instructions if using your own carrier.
  3. Pack your item securely in the original shoebox and then inside an outer shipping box. Do not ship using only the shoebox.
  4. Affix the label and drop off with the specified carrier. Keep your receipt until your refund is processed.
Returns sent without an RMA or outside the return window may be delayed or returned to sender.

Exchanges

  • Size/color exchanges are available on in‑stock items within the 14‑day window.
  • To exchange, follow the steps above and request “Exchange” in your email. We’ll place a courtesy hold for 48 hours if inventory allows.
  • If the requested item is unavailable, we’ll issue a refund to your original payment method.

Refunds & Processing Time

  • Once your return is delivered to our facility, please allow 2–4 business days for inspection.
  • Approved refunds post 3–10 business days afterward, depending on your bank or card issuer.
  • Refunds are issued to the original form of payment. For gift orders, see Gifts & Store Credit.

We’ll notify you by email at each step: RMA approved, item received, and refund issued.

Return Shipping & Fees

  • Use our prepaid label: $9.95 will be deducted from your refund per return shipment.
  • Use your own label: You may ship with your preferred insured carrier at your cost (please obtain tracking).
  • No fee for returns of defective, damaged, or incorrect items (see below).
  • Missing accessories or significant packaging damage may incur up to a 15% deduction.
  • Refused or undeliverable packages are treated as returns; outbound shipping and the $9.95 label fee (if applicable) may be deducted.

Final Sale & Exclusions

  • Final Sale items (marked on the product page) are not eligible for return or exchange.
  • Gift cards, personalized items, and used/worn merchandise are non‑returnable.
  • “Outlet” items remain eligible unless explicitly marked Final Sale.

Damaged/Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery at [email protected] with photos and your order number.
  • We will provide a prepaid return label and prioritize a replacement or refund.

Gifts & Store Credit

  • Gift returns are eligible for store credit issued as a digital gift card to the email provided.
  • If the order was paid with a gift card, refunds will be reissued to a gift card.

Order Changes & Cancellations

  • We process orders quickly. Request changes or cancellation within 30 minutes of placing your order.
  • If your order has shipped, please use the return process once delivered.

International Orders

At this time we ship within the United States only. Returns from outside the US are not accepted.

Holiday Return Window

Orders placed between November 15 and December 31 qualify for extended returns until January 15 of the following year, provided all other eligibility requirements are met.

Frequently Asked Questions

Do I need the original shoebox?
Yes. Please return your sneakers in the original branded shoebox, placed inside a protective outer box. Do not apply labels directly to the shoebox.
Can I return worn sneakers?
We can only accept items that are new and unworn. Please try on indoors and on clean surfaces to keep outsoles pristine.
How will I know you received my return?
You’ll receive email updates when your return is delivered, inspected, and when your refund is issued.
Can I drop off a return without a label?
Please do not mail or drop off returns without an RMA and scannable label. Email support first so we can authorize and track your return.

Contact Us

We’re here to help. Reach out to our Customer Care team: